Real-time chat is a wonderful alternative to phones and emails. Your site visitors will be able to get in touch with you even on the go. You will know who your site visitors are, what browsers they use and more. The chat window is fully supported on all mobile devices. Consider sharing screens or accessing customer's desktop remotely to help them fix any issue they're having. With all the info in mind, you will be able to provide better support.
Solving customers' problems certainly helps increase their loyalty. Sometimes, to understand what is going on and to be able to find a solution, you need to establish a remote desktop or device connection.
Chatting with a customer all the way through integration, purchase or registration steps is another way to increase customer satisfaction.
|Mobile version||Support for mobile devices|